This is where you can ask Alliance staff any how-to questions about community functions.
Review the most common questions & answers (below) or watch video tutorials.

(This forum is normally staffed Mon - Fri, 9am-5pm EST. If not during normal hours, we will get back to you as soon as we can)
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How do I update my photo and profile information?

Your profile is one of the most important steps to joining a community. A complete profile with a profile photo helps other users view you as the complex human you are rather than another digital avatar. To navigate to your profile, your name or photo icon on the top right of the page.

My Profile on menu bar

When you land on your profile page, click the camera icon in the top right corner of the cover photo. Here you can add, change, or delete your profile picture and your cover photo.

Change profile picture

Below the cover photo are several sections. You can edit each section individually by clicking the word EDIT at the top right of each section.
Change profile information

Try to answer each question as completely as you can. Scroll down the page all the way to the bottom and click SAVE THIS SECTION CHANGES when you’re done. Each field is searchable in our search engine and allows members to find members by location or by interests, etc.

Review your profile to make sure that everything looks the way you expect it to, then you’re done! Now get out there and start connecting. Please let us know if you have any questions!

How do I change my email address and password?

Find the arrow down icon at the far right of the menu bar. Then click on MY ACCOUNT.
My Account on menu bar

Here you can change your email address and password. Don't forget to click "Save Changes".
Email and Password

How do I change my Account Settings and Notifications?

One of the key functions of our online community is notifications. You can get notifications for a lot of activity that’s happening in the community, including discussion posts and replies, when new resources are added, when members join a Group that you’re a part of, when members send you a private message and so on. Notifications help keep the community active because they’re your reminder - “Hey! Remember that great discussion on recycling? Someone just added a new post! Go read it.” In our busy lives, we all could use reminders. We want you to get the right amount of information and find the right balance. 

Here’s how to update your Subscriptions and Notifications to be sure you’re not overwhelmed by too many notifications or that you don’t get too few, so that you forget to come back to the community to get involved. 

Find the arrow down icon at the far right of the menu bar. Then click on MY ACCOUNT.
My Account on menu bar

On the left, you will see the Account Menu. Here you can update the email and password you use to access the community, as well as what notifications you receive. 
My Account tab

The first tab "Account" allows you to update:
  • your name
  • the email you use to access the community (and where you receive all communications from the community)  
  • your password
  • a signature you can use across the community 
Update the information in the fields and be sure to click SAVE before moving on to the next tab. 

Next, you can update your privacy settings. Click on the Privacy tab and you’ll see a page similar to the screenshot below. As a general rule, we suggest keeping lines of communication open and allowing everyone within the community to contact you, since a primary goal of the community is to allow members to network and learn from each other. However, if you wish to keep some of your settings more private, you can do so here.   

Privacy tab

Click on the Notification tab next. You’ll see a page similar to the screenshot below. Here you can manage the type of notifications you receive based on activity that occurs throughout the community. We recommend checking the top “All communication” checkbox so you can keep up with everything happening in the community, but if you feel like you’re getting too many notifications, feel free to edit the settings to be more specific to your interests. We highly recommend checking the “Blog subscription option” so that you can subscribe to all of our blogs and get updates when new posts are published.  

Notifications tab

The last two steps allow you to update your subscriptions. Subscriptions and notifications allow you to receive updates about activity happening in the community, to allow you to keep up with conversations or find out when new content is added that is of interest to you. 

You can subscribe to any of the top level Forums, such as this Using the Community forum, as well as any or all of the GSA Blogs. 

Subscriptions tab

Last, since so much action happens in the Collaboration Groups, you can also update your notifications and subscriptions for each group that you’ve joined.
Group subscriptions

Click on the “Manage subscriptions for…” link for your Group name and you’ll be taken to a page that looks like the screenshot below, with the header Group Settings and options to subscribe to the Group’s discussion forums and blogs. You can also choose to be notified when new resources are added.

Group subscriptions
I know it’s a lot, but diving into these settings can really help make your community experience more personalized and help you receive the right information for you!